Reputation

The main core of The Tech Angels of New Rochelle visited a local computer show recently. What a fun afternoon. It's interesting seeing what's new out there. As well as pricing items where we see that we have some contacts with a better reputation and price point than what was available. Many call us asking for the cheapest solution possible. Which we are willing to assist with finding. But sometimes the cheapest is not necessarily the best solution. For example one customer was asking for assistance in purchasing a new printer. Well although one model is cheaper there is a reason for that. The parts are not made as well and the ink is not as readily available. It might be more worth the customer's while to pay a fraction more and have a printer that they can find ink refills more available to them. Just because one company has a great reputation in general does not mean we should jump at a "sale" on their equipment over another model by the same company or exploring another company.

Additionally, I was so surprised at something else we witnessed. Wouldn't it be a great idea for us to have an extra legal copy of Microsoft Windows XP fo those that have lost their CD, which is so common? We were excited to see a disk available at low cost. But on closer inspection we noticed flags that went up for The Tech Angels of New Rochelle. It didn't have the usual wrapper that Windows XP arrives in (instead a beautiful jewel case with a sticker on the front). As I picked up one copy and started to hand one to another member of the administrative team I noticed they both had the same CD key. I picked up a third CD; same CD key. Hmmm. We put all three down and moved on to another vendor. This seems rather suspicious to us. The Tech Angels of New Rochelle is a reputable business that puts great pride in our reputation. A client recently remembered our service provided in 2004 and contacted us to provide service again. http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

Just a reminder to the community, please remember to always look for the COA (Certificate of Authenticity) when purchasing/receiving a software CD.